{"id":2047,"date":"2019-09-04T10:49:16","date_gmt":"2019-09-04T10:49:16","guid":{"rendered":"http:\/\/impreza15.us-themes.com\/?page_id=2047"},"modified":"2026-04-18T14:27:18","modified_gmt":"2026-04-18T14:27:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/new.stomil-bydgoszcz.pl\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n \n <\/i>\n Orders
i offer<\/span>\n <\/a>\n \n <\/i>\n Delivery<\/span>\n <\/a>\n \n <\/i>\n Payments<\/span>\n <\/a>\n \n <\/i>\n Products
and consulting<\/span>\n <\/a>\n \n <\/i>\n Complaints
and returns<\/span>\n <\/a>\n \n <\/i>\n Customer account<\/span>\n <\/a>\n \n <\/i>\n About Us<\/span>\n <\/a>\n \n <\/i>\n Contact<\/span>\n <\/a>\n<\/div>\n\n\n
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<\/i>Orders and offer<\/h2>\n\n
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Can I order a product cut to size?<\/div>\n
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Yes - Rubber Sheets, Rubber Flooring and Rubber Mats are offered in cut to size according to your needs. When placing an order, select the dimensions you are interested in, and we will prepare the product according to specifications. For unusual dimensions or larger quantities, please contact us by phone - we will prepare an individual quote.<\/p>\n <\/div>\n <\/div>\n\n

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How do I get a customized quote for a larger order?<\/div>\n
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For business customers and bulk orders, we prepare individual price quotes. Contact us at the number +48 510 326 870<\/a>, write to esklep@stomil.bydgoszcz.pl<\/a> Or use the contact form. We respond within 24 business hours.<\/p>\n <\/div>\n <\/div>\n\n

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Do you issue a VAT invoice?<\/div>\n
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Yes, we issue a VAT invoice for each order. You will receive the invoice in PDF format to the email address you provided when placing the order. If you are buying as a company, be sure to include your Tax ID in your invoice information.<\/p>\n <\/div>\n <\/div>\n\n

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Can I buy in bulk under special conditions?<\/div>\n
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Yes. For regular business customers, we offer volume discounts, negotiated prices and the possibility of deferred payment (after positive verification). To discuss the terms of cooperation, please contact our sales department.<\/p>\n <\/div>\n <\/div>\n\n

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What if I can't find the product in the catalog?<\/div>\n
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We offer more than 3,000 products, but the online catalog does not always show everything. We also realize non-standard orders, production to customer specifications and Molded Products. Write to us or call us - we will select a solution tailored to your application.<\/p>\n <\/div>\n <\/div>\n\n

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How do I cancel or change an order?<\/div>\n
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You can cancel or modify your order until processing begins. Contact us as soon as possible - by phone or email. Once production\/packaging begins, changes may no longer be possible, especially with products cut to size.<\/p>\n <\/div>\n <\/div>\n\n \u2191 Return to menu<\/a>\n <\/div>\n\n \n

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<\/i>Delivery<\/h2>\n\n
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How fast do you process orders?<\/div>\n
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Normally, we ship orders within 24 hours after payment is credited. Orders placed by 12:00 pm on business days usually ship the same day. For cut-to-size products or Molded Products, the lead time may be longer - we will inform you when confirming your order.<\/p>\n <\/div>\n <\/div>\n\n

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How much does delivery cost?<\/div>\n
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The cost of delivery starts from 29 PLN net and depends on the size and weight of the shipment. For orders over 3000 PLN net delivery is free<\/strong>. You can find a detailed price list at Cost and delivery time<\/a>.<\/p>\n <\/div>\n <\/div>\n\n

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Do you ship overseas?<\/div>\n
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Yes, we make shipments within the European Union and outside the EU for business customers. We set the cost and delivery time individually depending on the destination country, dimensions and weight. Contact us before placing an order to get a shipping quote.<\/p>\n <\/div>\n <\/div>\n\n

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How do you ship large bulky items - rolls, Rubber Sheets, Hoses?<\/div>\n
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We send large-size shipments (full rolls of Rubber Flooring, large plates, long HOSES) by pallet transport. In the case of unusual dimensions or large orders, the cost of transport is priced individually. It is also possible to collect in person at our headquarters in Bydgoszcz.<\/p>\n <\/div>\n <\/div>\n\n

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Can I pick up my order in person?<\/div>\n
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Yes, personal pickup is possible at our headquarters at 155 Torunska Street in Bydgoszcz<\/strong>. Before you arrive, contact us by phone to confirm that your order is ready for pickup. Personal pickup is free of charge.<\/p>\n <\/div>\n <\/div>\n\n

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How can I track my shipment?<\/div>\n
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Once the package is shipped, you will receive an email with the waybill number and tracking link. You can also check the status of your shipment in the customer panel on our website.<\/p>\n <\/div>\n <\/div>\n\n \u2191 Return to menu<\/a>\n <\/div>\n\n \n

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<\/i>Payments<\/h2>\n\n
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What forms of payment do you accept?<\/div>\n
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We offer several convenient forms of payment:<\/p>\n